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Hi George, We appreciate you for being part of Windows 10. Before proceeding, we need more information to help you better. • What is the make and model of the computer? • Have you updated the biometric drivers? • Did you try to create new user account and check to isolate the issue? Kindly follow the below methods and check if it helps. Method 1: Update the display drivers through Device manager.
Update biometric drivers Please follow the steps given here to uninstall and then reinstall the Display drivers. A) Press Windows +X keys on the keyboard. B) Select Device Manager.
C) Find and Biometric drivers and expand it. D) Right-click the Biometric drivers, and click Update driver software. E) Follow the onscreen instructions to update biometric drivers. F) Reboot the computer and check. If the issue persist, follow the below method. Method 2: Install the latest updates to the biometric drivers through Windows updates. • Open the Start menu and type Windows update in the search bar.